Restaurant Customer Service Stats/Tips from Jay Baer - Food & Beverage Magazine

Restaurant Customer Service Stats/Tips from Jay Baer

Restaurant Customer Service Stats/Tips from New York Times best-selling author, Jay Baer

Restaurant Customer Service Stats/Tips from Jay Baer Jay Baer, who argues that today’s customer service is a “spectator sport” and that companies who do not answer every customer complaint across every channel do so at their own peril.

Restaurant Customer Service Stats/Tips from Jay Baer
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To dominate the online customer service game, Jay recommends that restaurants take on the following habits:

  1. Answer complaints everywhere
  2. Embrace complaints as feedback
  3. Reply fast – in less than 24 hours
  4. Don’t take negative complaints personally
  5. Understand who complains, and why
  6. Communicate with clarity
  7. Nudge diners for reviews – even negative ones
  8. Treat feedback as a gift.