Partnership allows UniFocus to further advance its market leading platform for the hospitality industry and expand to new markets

UniFocus, the leading hospitality provider of Workforce Management Systems, today announced it has received an investment from The Riverside Company, a global private equity firm. The investment positions UniFocus for strategic growth and allows the company to continue building upon their market leading labor management platform.


“We’re thrilled to partner with The Riverside Company and add their resources and deep expertise to further support our subscription software business, as well as other services we deliver to the market,” said Mark Heymann, chief executive officer at UniFocus. “Now, more than ever, the hospitality market needs advanced solutions to manage and optimize labor and improve the customer and employee experience. This strategic investment positions us to better serve our customers who have faced unprecedented challenges this year. We look forward to ensuring our customers have the most advanced solutions in the market and supporting their managers as they address labor management and operational needs.”


Access to capital from a long-term strategic growth partner will allow UniFocus to not only continue to serve the hospitality market, but expand to other dynamic staffing industries including restaurants and healthcare, as well as new geographies. Through this investment, UniFocus plans to continue to develop value-added software modules addressing the unique needs of its customers as well as hire additional talent to support growth in areas including product development, sales and marketing and global expansion.


“Having the opportunity to partner with not only the market leader but the team that defined scheduling and labor management within hospitality is an incredible opportunity for Riverside,” said Senior Associate David Jacob, a member of Riverside’s investment team. “Hospitality is facing never before seen headwinds and UniFocus’ technology can be a critical solution for these businesses to not only manage labor costs but also improve guest satisfaction and deliver actionable business analytics. During our partnership, we look forward to supporting UniFocus’ continued software development to introduce new, value-added software modules, hire additional talent to support growth, and further expand internationally while exploring adjacent end-markets.  Additionally, UniFocus has a long track record of successfully pursuing and completing highly complementary add-on acquisitions, a strategy we look to continue over the years to come.”


For additional information about UniFocus and its software, visit


About UniFocus

UniFocus is the industry leader in providing Smart Productivity Tools for Labor Management, Time and Attendance, Survey Solutions, Performance, Consulting and Training. Our technologies include industry-leading labor management systems, integrated with time and attendance; budgeting, revenue reporting and performance intelligence. Coupled with guest, employee and meeting planner survey feedback systems, and multi-dimensional mystery evaluations, UniFocus’ unmatched consulting and training expertise ensures clients get measurable returns for the systems we deliver – and customize to their needs.


UniFocus is an allied member of the American Hotel & Lodging Association and a member of the National Restaurant Association. For more information, visit or call 972-512-5100. Visit us on LinkedIn, Facebook, and Twitter. You can also subscribe to receive UniFocus press releases via RSS feed.


About The Riverside Company

The Riverside Company is a global private equity firm focused on investing in growing businesses valued at up to $400 million. Since its founding in 1988, Riverside has made more than 650 investments. The firm’s international private equity and structured capital portfolios include more than 110 companies.